Please send us your Player ID when making inquiries.

We may not be able to confirm your situation and help you without your Player ID.

＜Where to find your Player ID＞
Please check "PLAYER ID" in the top left corner of your Game title screen

If you are unable to boot the game
Please send us your BNID.

Please check your BNID by logging into Bandainamco official site.

Frequently Asked Questions

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If your question is not answered in this FAQ

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