Players are able to enjoy DRAGON BALL SUPER CARD GAME FUSION WORLD from their PC (Windows).
We will provide details on the recommended environment to play below.

Required Environment

* It is possible to play under these specs, but game operation may be slow.

• OS: Windows 10(64bit) / 11
• CPU: Intel Core i5-1145G7 or above
• GPU: Intel Iris Xe Graphics or above
• Memory: 8GB and above
• Storage: 8GB and above
• Network: Gameplay (1Mbps), Download (100Mbps)

Recommended Environment

* The game will run comfortably under these specs.

• OS: Windows 10(64bit) / 11
• CPU: Intel Core i7-12700 or above
• GPU: NVIDIA GeForce RTX 3060 or above
• Memory: 8GB and above
• Storage: 8GB and above
• Network: Gameplay (1Mbps), Download (100Mbps)

Getting Started

To install the Digital Card Game Version, a Bandai Namco ID is required.
In order to register for a Bandai Namco ID, please check out the Bandai Namco ID "Help" page.
* If you have already registered for a Bandai Namco ID, please simply log in.

* If you have already registered for a Bandai Namco ID, please simply log in.

How to install

1. Download the DRAGON BALL SUPER CARD GAME FUSION WORLD Digital Trading Card Game Launcher from the official site.
2. Start up the installed Launcher
3. Access the game application via the Launcher

In the case that the Launcher does not start up, we have found that the following steps may help to improve the situation.

Troubleshooting Steps

1. Close any background applications that may be active
2. Check that your Windows has been updated to the most recent version
3. Repair the Launcher and re-install the application

If you are experiencing problems with the game's graphics, please try the following steps.

Change between Window Mode/Fullscreen Mode

1. Launch the Digital Trading Card Game
2. From the Options screen, click "Performance" > "Windowed Display" and select a different option than what is currently active

Lower the Resolution

Open the Options screen and lower the settings under "Performance" > "Resolution".

Update your Graphics Driver Software

There is the possibility that if a user's Graphics Driver is old or outdated, the graphics may not be depicted correctly.
For instructions on how to perform this step, you may need to refer to your PC'S user manual or contact it's manufacturer for assistance.

If you are experiencing problems with the game's sound, please try the following steps.

From the Options screen, select Sound and check the individual settings

* Please confirm if any of the various settings have been set to 0% and/or if the game or your PC has been muted

Please confirm if the audio from services other than "DRAGON BALL SUPER CARD GAME FUSION WORLD" or the PC'S default sounds are properly playing

Check your speaker settings

* In order to confirm this point, you may need to refer your User Manual or contact your device manufacturer for assistance

Update your PC's Sound Driver(s)

* If you do not have a separate sound card installed, please update the chipset driver (motherboard driver software)

* In order to confirm this point, you may need to refer your User Manual or contact your device manufacturer for assistance

Re-install the game application

There is a possibility that the sound data in the installed game application has broken.
Please check if re-installing fixes the problem.

Players may change the language settings through the following methods.

Change via Launcher

1. Click on the Options setting (Gear icon) in the lower left corner of the launcher.
2. Change the language to "Japanese" or "English".
3. Click the Save button.

Switch In-Game

1. Click the Option setting (gear icon) at the upper-left corner of the Title screen or at the lower left of the Home screen.
2. Click on "Language Settings".
3. Change the language to "Japanese" or "English".
4. Click "Save" button.

We believe that a disconnection may have occurred.
Please attempt matchmaking once again.

The Digital Card Game version operates under the same rules as the physical Trading Card Game.
For more information, please refer to "Rule" on the Official site.

The Digital Card Game version operates under the same rules as the physical Trading Card Game.
For more information, please refer to "Rule" on the Official site.

In the Digital Card Game version, it is possible to check your cards' details from "INTRODUCTION" when viewing the Deck screen.

The Digital Card Game version uses the same stats and skill descriptions as in the physical Trading Card Game.
For more information, please refer to "INTRODUCTION" on the Official site.

A Bandai Namco ID is an ID that is used throughout multiple services hosted by the Bandai Namco group.

When installing the launcher for this Digital Card Game, this ID will be used.
You may view the details for registration on the "Bandai Namco ID" Official Site.

If you have any questions, comments, or concerns about Bandai Namco IDs, please check out the Bandai Namco ID "Help" page.

In the case that the problem isn't resolved after reading the Help pages, please contact us via "Inquiries".

It is possible that there is an error in the information being input upon login.
After ensuring that your login information is correct, please try to log in again.
Additionally, you may also check the "Help" page.

In the case that the problem isn't resolved after reading the Help pages, please contact us via "Inquiries".

Serial codes may be entered in the Digital Card Game version.
If you have not installed the Digital Card Game version.

How to Install

1. Log in to your Bandai Namco ID from the Digital Card Game homepage and download the launcher via the button at the top.
2. After starting the installed launcher, click the "Install" button to install the software.
3. After installation is completed, click "Play" to start the game.

If you have already installed the digital card game version.

Where to enter "Serial Codes"

1. Click "Enter Code" on the left side of the bottom of the home screen.
2. Enter the serial code on the code entry screen.
3. After entering the code, click "Send Code".

You can check the contents of items distributed via serial codes through "Use History" in the Digital Card Game version.
After checking the items received through your "Use History", please confirm the increase/decrease in the number of items in your possession.

How to check Use History

1. Click "Enter Code" on the left side of the bottom of the home screen.
2. Click "Use History" on the code entry screen.

You may check distributed items in the Digital Card Game via the "Use History".

How to check Use History

1. Click "Enter Code" on the left side of the bottom of the home screen.
2. Click "Use History" on the code entry screen.

If the above does not resolve the issue, please submit an inquiry and be sure to include your User ID.

There may be several possible causes.
Please check the following information.

Can't Access the Entry Form

• Cause 1: BANDAI NAMCO ID is under maintenance
• Cause 2: The Player is not connected to the Internet

If neither of the above applies to your situation, please restart the Digital Card Game version and try entering the information again.
If the problem persists, please submit and inquiry and be sure to include your User ID.

An Error Occurs upon Code Input

• The message "Already received" is displayed

Cause: The serial code has already been used.
Please check the usage status via "Use History".

1. Click "Enter Code" on the left side of the bottom of the home screen.
2. Click "Use History" on the code entry screen.

• "Invalid serial code" is displayed

Cause: The input serial code does not exist.
Please make sure that the digits you entered are correct.

• "Code expired" is displayed

Cause: The serial code is past its expiration date.
Please check the expiration date via the form the serial code was printed on or via the Product page.

This is the FAQ for the Digital Card Game version.
If you have any questions or concerns about the document on which the serial code has been printed, please contact the support center for the Trading Card Game version.

This is the FAQ for the Digital Card Game version.
If you have any questions or concerns about the document on which the serial code has been printed, please contact the support center for the Trading Card Game version.

It may take some time before the purchased items or Gems are properly reflected in your account.
In the case that they are not reflected, please attempt to restart the game at your earliest convenience.

In the case that purchase is not reflected after restarting app

• Tap the + icon in the upper-right corner of the Home screen, where your Gems are located > History
• Confirm the history of purchases made made on the used credit card

In the case that there you have confirmed your purchase history

Please submit an inquiry with the following information.

• User ID
• Screenshot of your purchase from the Gems screen
• Screenshot of purchase receipt (from your credit card history, etc.)

Paid Gems are valid for 90 days from the time they are received.
Any unused Paid Gems will be automatically deleted after reaching their expiration.

Calculating the expiration date

From the date/time of receipt, day 0 of the purchase will last until 10:00 of the following day.
The validity of Paid Gems will last until 9:59 AM after the 90th day has elapsed.

For more information, please check your Gem use history.
Gem use history may be confirmed by tapping the + icon in the upper-right corner of the Home screen, then tapping "History".

Digital items in this game are purchased through Xsolla.
*Xsolla is an authorized global distributor of the digital items that are sold in this game.

For more information, please submit an inquiry to the Xsolla support window.

Xsolla Customer Support

Additionally, if you have not received your items after purchase, please contact us through the "Contact Form" link in the game.

If you receive a billing that you do not remember, please try checking the following.

Confirmation steps

• Please check your Gem History in the game
• Please check to see if any of your family members have used your Gems
• Consult with the payment company from which you received the billing
• If the problem is not resolved after consulting with your payment company, please consider consulting the appropriate authorities