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Frequently Asked Questions

Regarding the Open Beta Test

We have opened this Open Beta Test of DRAGON BALL SUPER CARD GAME FUSION WORLD in order to check the partial quality of the game as we move toward the official release.
We would be grateful if many people could play and participate in the "User Survey".

We greatly appreciate your cooperation.

Additionally, please be aware that the data that was created for this Open Beta Test will not cross over into the official release.

For more details about the Open Beta Test, please refer to "Information about the open beta test is available!"

Please let me know the recommended specifications

Players are able to enjoy DRAGON BALL SUPER CARD GAME FUSION WORLD from their PC (Windows).
We will provide details on the recommended environment to play below.

Required Environment

* It is possible to play under these specs, but game operation may be slow.

  • OS: Windows 10(64bit) / 11
  • CPU: Intel Core i5-1145G7 or above
  • GPU: Intel Iris Xe Graphics or above
  • Memory: 8GB and above
  • Storage: 8GB and above
  • Network: Gameplay (1Mbps), Download (100Mbps)
Recommended Environment

* The game will run comfortably under these specs.

  • OS: Windows 10(64bit) / 11
  • CPU: Intel Core i7-12700 or above
  • GPU: NVIDIA GeForce RTX 3060 or above
  • Memory: 8GB and above
  • Storage: 8GB and above
  • Network: Gameplay (1Mbps), Download (100Mbps)
Please tell me how to install the game client
Getting Started

To install the Digital Card Game Version, a Bandai Namco ID is required.
In order to register for a Bandai Namco ID, please check out the Bandai Namco ID "Help" page.
* If you have already registered for a Bandai Namco ID, please simply log in.

* If you have already registered for a Bandai Namco ID, please simply log in.

How to install
  1. Download the DRAGON BALL SUPER CARD GAME FUSION WORLD Digital Trading Card Game Launcher from the official site.
  2. Start up the installed Launcher
  3. Access the game application via the Launcher

For more information, please take a look at the "Information about the open beta test is available!" page.

I can't start up the Launcher

In the case that the Launcher does not start up, we have found that the following steps may help to improve the situation.

Troubleshooting Steps
  1. Close any background applications that may be active
  2. Check that your Windows has been updated to the most recent version
  3. Repair the Launcher and re-install the application
The effects and animations are not being displayed

If you are experiencing problems with the game's graphics, please try the following steps.

* Some settings are not available during the Open Beta Test.

Change between Window Mode/Fullscreen Mode
  1. Launch the Digital Trading Card Game
  2. From the Options screen, click "Performance" > "Windowed Display" and select a different option than what is currently active
Lower the Resolution

Open the Options screen and lower the settings under "Performance" > "Resolution".

Update your Graphics Driver Software

There is the possibility that if a user's Graphics Driver is old or outdated, the graphics may not be depicted correctly.
For instructions on how to perform this step, you may need to refer to your PC'S user manual or contact it's manufacturer for assistance.

I can't hear the BGM or sound effects

If you are experiencing problems with the game's sound, please try the following steps.

From the Options screen, select Sound and check the individual settings

* Please confirm if any of the various settings have been set to 0% and/or if the game or your PC has been muted

Please confirm if the audio from services other than "DRAGON BALL SUPER CARD GAME FUSION WORLD" or the PC'S default sounds are properly playing

Check your speaker settings

* In order to confirm this point, you may need to refer your User Manual or contact your device manufacturer for assistance

Update your PC's Sound Driver(s)

* If you do not have a separate sound card installed, please update the chipset driver (motherboard driver software)

* In order to confirm this point, you may need to refer your User Manual or contact your device manufacturer for assistance

Re-install the game application

There is a possibility that the sound data in the installed game application has broken.
Please check if re-installing fixes the problem.

After matching has been established, I can't proceed past the TIPS screen

We believe that a disconnection may have occurred.
Please attempt matchmaking once again.

Please tell me the rules of the game

The Digital Card Game version operates under the same rules as the physical Trading Card Came.
For more information, please refer to "Rule" on the Official site.

Are the rules the same as those for the physical Trading Card Game?

The Digital Card Game version operates under the same rules as the physical Trading Card Came.
For more information, please refer to "Rule" on the Official site.

Can I check a card's stats and skill descriptions?

In the Digital Card Game version, it is possible to check your cards' details from "INTRODUCTION" when viewing the Deck screen.

Are the stats and skill descriptions for cards the same as in the physical Trading Card Game?

The Digital Card Game version uses the same stats and skill descriptions as in the physical Trading Card Came.
For more information, please refer to "INTRODUCTION" on the Official site.

What is a Bandai Namco ID?

A Bandai Namco ID is an ID that is used throughout multiple services hosted by the Bandai Namco group.

When installing the launcher for this Digital Card Game, this ID will be used.
You may view the details for registration on the "Bandai Namco ID" Official Site.

I can't register my Bandai Namco ID

If you have any questions, comments, or concerns about Bandai Namco IDs, please check out the Bandai Namco ID "Help" page.

In the case that the problem isn't resolved after reading the Help pages, please contact us via "Inquiries".

I can't log in to my Bandai Namco ID

It is possible that there is an error in the information being input upon login.
After ensuring that your login information is correct, please try to log in again.
Additionally, you may also check the "Help" page.

In the case that the problem isn't resolved after reading the Help pages, please contact us via "Inquiries".

If your question is not answered in this FAQ

Please contact us through the inquiry form below.

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